%20(43).png){kind=small}
Store Policy
Customer Care
At KHÄT, we’re here to support you every step of the way. Whether you have questions about our products, need help with an order, or just want to share feedback, we’re ready to assist.
How Can We Help?
-
Product Inquiries: Need more info on our products or how they work? We're happy to provide details to ensure you're getting the best solution for your needs.
-
Order Assistance: From tracking your order to helping with returns or exchanges, we're here to make sure your experience is smooth and easy.
-
General Support: If you have any questions or concerns about our website, policies, or anything else, we’ve got you covered.
Get in Touch
-
Email: support@khatpouch.com
-
Phone: 1-760-GET-KHAT
Returns & Exchanges
We stand by the quality of our products. If for any reason you're not completely satisfied, please reach out within 30 days of receiving your order, and we'll make it right.
Privacy & Safety
At KHÄT, your privacy and safety are our top priorities. We are committed to protecting your personal information and ensuring your experience with us is secure, whether you’re shopping for our products or interacting with our website.
How We Collect and Use Your Information
We collect only the necessary information to provide you with the best possible service. When you make a purchase or interact with our site, we may collect your name, email address, shipping address, and payment information. This information is used to process your order, provide updates, and ensure a smooth experience.
Payment Processing and Security
To ensure secure transactions, we use trusted third-party payment processors who handle payment verification and processing. These payment processors use industry-standard encryption and security protocols to protect your financial data.
How We Protect Your Data
Your data is stored securely, and we employ physical, electronic, and procedural safeguards to protect your personal information. We never share your information with third parties for marketing purposes, and we are committed to keeping your details confidential.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website. Cookies help us remember your preferences and allow us to personalize content and ads. You can adjust your browser settings to disable cookies if you prefer, but this may affect your experience on our site.
How We Communicate with You
Once your purchase is complete, you may receive email confirmations, shipping updates, or customer service communications. We may also contact you for feedback to improve our services. Rest assured, we will never spam you with unwanted emails, and you can opt-out of marketing emails at any time.
Your Rights
You have the right to access, update, or request the deletion of your personal information. If you have any questions about your data or wish to exercise your rights, please reach out to us via our customer service channels.
Third-Party Links
Our website may contain links to third-party sites. While we carefully select our partners, we are not responsible for the privacy practices or content of these external sites.
By using our website, you agree to the terms outlined in this Privacy & Safety Policy. If you have any concerns or need more information about how we protect your privacy, don’t hesitate to reach out.
Wholesale Inquiries
Thank you for your interest in carrying KHÄT products! We’re always looking for partners who share our commitment to providing healthier alternatives. If you're a retailer or business interested in offering our nicotine pouches or 100% herbal blends, we’d love to work with you!
We offer competitive pricing and flexible wholesale options to help you provide your customers with the best products in the market. Our goal is to build lasting partnerships with businesses that believe in promoting wellness and healthier living.
How to Get Started
To become a wholesale partner, simply reach out to us through the contact form below or email us directly at wholesale@khatpouch.com. Let us know a little about your business and the products you're interested in. We'll get back to you as soon as possible with pricing details, order minimums, and other important information.
Whether you’re looking to stock our products in your physical store or offer them online, we’re here to support your business every step of the way.
We look forward to working with you and helping bring KHÄT’s mission of health, wellness, and freedom to your customers.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments